Privacy policy

This Privacy Policy explains how autumn breeze enterprises inc. ("trieva," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you access or use trieva, including our website, web-based application, and related services.

trieva is a web-based knowledge management and idea development platform that helps users capture, organize, develop, retrieve, and reuse ideas, notes, research, content, and related knowledge assets.

By using trieva, you agree that your personal information will be handled as described in this Privacy Policy.

1. Information we collect

We collect personal information in a few ways, including when you provide it to us directly, when you use the Service, and when certain information is collected automatically through technology.

Account information

When you create an account, join a waitlist, subscribe to updates, or communicate with us, we may collect information such as:

• name;
• email address;
• password or authentication information;
• account preferences;
• billing and subscription details;
• communications you send to us;
• any other information you choose to provide.

User content

When you use trieva, you may enter, upload, create, store, or organize content within your account. This may include ideas, notes, research, source references, content drafts, frameworks, tags, project information, knowledge assets, and other materials you choose to add to the Service.

You are responsible for the content you choose to add to trieva. You should not upload personal information about others, confidential client information, sensitive personal information, or regulated information unless you have the right to do so and are comfortable storing it in the Service.

Payment information

If you purchase a paid subscription or other paid service, payment information may be processed by our third-party payment processor. We do not intend to store full credit card numbers on our own systems. We may receive limited billing information such as your name, email address, billing address, subscription status, plan type, transaction history, and partial payment details.

Usage and technical information

When you use our website or app, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• pages or features used;
• dates and times of access;
• log data;
• approximate location derived from IP address;
• error reports and diagnostic data.

Cookies and similar technologies

We may use cookies, pixels, local storage, or similar technologies to operate the Service, remember preferences, understand usage, improve performance, and support analytics or marketing. You can control cookies through your browser settings, but some parts of the Service may not function properly if certain cookies are disabled.

2. How we use personal information

We use personal information for purposes such as:

• creating and managing user accounts;
• providing, operating, maintaining, and improving the Service;
• storing and retrieving your content;
• processing subscriptions, billing, and payments;
• responding to questions, requests, and support needs;
• sending service-related communications;
• sending product updates, newsletters, or marketing communications where permitted;
• understanding how users interact with the Service;
• improving usability, security, performance, and reliability;
• detecting, preventing, and addressing fraud, misuse, security incidents, or technical issues;
• complying with legal obligations;
• enforcing our Terms of Service;
• protecting our rights, users, and the Service.

We do not sell your personal information.

3. User content and privacy

Your content belongs to you. We use user content to provide and operate the Service, including storing, displaying, organizing, retrieving, backing up, and otherwise making your content available to you through your account.

We do not access user content except where reasonably necessary to:

• provide, maintain, secure, or improve the Service;
• respond to your support requests;
• troubleshoot technical issues;
• investigate suspected misuse or violations of our Terms of Service;
• comply with legal obligations;
• protect the rights, safety, or security of trieva, our users, or others.

If trieva introduces artificial intelligence or machine learning features, we will describe how those features use user content before or at the time they are made available. We will not use your private user content to train third-party AI models unless this is clearly disclosed and permitted by applicable law.

4. Legal bases and consent

We collect, use, and disclose personal information only where we have a lawful basis to do so. Depending on where you are located, this may include:

• your consent;
• the need to provide the Service or perform a contract with you;
• our legitimate business interests, where permitted by law;
• compliance with legal obligations;
• protection of our rights, users, or the Service.

You may withdraw your consent to certain uses of personal information at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent needed to provide the Service, some features may no longer be available to you.

5. How we share personal information

We may share personal information with third parties in limited circumstances.

Service providers

We may use trusted third-party service providers to help us operate the Service. These may include providers for:

• cloud hosting and infrastructure;
• data storage and backups;
• payment processing;
• email delivery;
• analytics;
• customer support;
• security and monitoring;
• product development tools;
• legal, accounting, or professional services.

These service providers may access personal information only as needed to provide services to us and are expected to protect personal information appropriately.

Legal, safety, and compliance reasons

We may disclose personal information if we believe disclosure is reasonably necessary to:

• comply with applicable law, regulation, legal process, or government request;
• enforce our Terms of Service;
• detect, prevent, or address fraud, security, or technical issues;
• protect the rights, property, safety, or security of trieva, our users, or others.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction. If this happens, we will take reasonable steps to ensure that personal information continues to be handled in a manner consistent with this Privacy Policy.

6. International storage and processing

trieva is operated from Canada. Your personal information may be stored or processed in Canada, the United States, or other jurisdictions where we or our service providers operate.

When personal information is stored or processed outside your province, state, or country, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.

Where required by applicable law, we take reasonable steps to protect personal information transferred across borders.

7. Retention of personal information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we retain information may depend on:

• whether you have an active account;
• whether the information is needed to provide the Service;
• legal, accounting, tax, or reporting obligations;
• security, fraud prevention, or dispute resolution needs;
• backup and technical requirements.

If you delete your account, we will take reasonable steps to delete or anonymize your personal information and user content, subject to legal obligations, backup retention, legitimate business needs, and technical limitations.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using a strong, unique password.

9. Your privacy rights

Depending on where you are located, you may have rights regarding your personal information. These rights may include the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your personal information;
• withdraw consent to certain uses of personal information;
• object to or restrict certain processing;
• request portability of your information, where applicable;
• ask questions or make a complaint about our privacy practices.

To make a privacy request, contact us at hello@autumnbreezeenterprises.ca.

We may need to verify your identity before responding to a request. We will respond within a reasonable time and in accordance with applicable law.

10. Canada-specific information

If you are located in Canada, you may have rights under Canadian federal or provincial privacy laws, including the right to access and request correction of your personal information, ask questions about our privacy practices, and challenge our compliance with applicable privacy obligations.

If you are located in Quebec, you may also have additional rights under Quebec privacy law. Where applicable, this Privacy Policy is intended to explain how we collect, use, disclose, retain, and protect personal information collected through technological means.

11. Users outside Canada

If you access or use the Service from outside Canada, you understand that your personal information may be collected, used, stored, and processed in Canada and other jurisdictions where we or our service providers operate.

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar privacy rights, you may have additional rights regarding your personal information, including rights to access, correct, delete, restrict, object to processing, and request portability, subject to applicable law.

Residents of certain U.S. states may also have additional privacy rights under applicable state privacy laws. Where those laws apply to us, we will honour those rights.

12. Marketing communications

If you sign up for updates, newsletters, product announcements, or other marketing communications, we may use your email address to send those communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly. Even if you unsubscribe from marketing communications, we may still send you service-related messages, such as account, billing, security, or legal notices.

13. Children's privacy

trieva is not intended for children. You must be at least 18 years old to use the Service, in accordance with our Terms of Service and applicable law.

We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

14. Third-party links and services

The Service may contain links to third-party websites, services, or resources. This Privacy Policy does not apply to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of third parties.

15. Changes to this privacy policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website, updating the "Last Updated" date, or sending a notice through the Service or by email.

Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

16. Contact us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, you can contact us at:

autumn breeze enterprises inc.
Email: hello@autumnbreezeenterprises.ca